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This reconciliation ID must be present in one of the Analytics dimension (on GA4 or Piano) and must be in the file sent to CAX, otherwise we won’t be able to match the data.
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Please check in the Console / Network, that the dimension with the reconciliation key (ex: phone_number) is present at the same time than the Adloop Code in the Adloop dimension. Check our documentation page about checking the presence of the Adloop Code. If this step is not working, the reconciliation can’t work! |
CAX file requirement :
Reconciliation key
Order ID
A column offline conversions
Dimensions : source (if your file contains several sources of offline conversions, ex: Call-Center, Shop), any other details, any other details useful for analysis (ex: City, Brand…)
Metrics : Order, Order Value, any other details useful for analysis (ex: Visits, Calls)
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